Grievance Redressal Policy | Treasure Insurance Broking<\/title>\r\n\r\n<style>\r\n\r\nbody{\r\nfont-family:Arial, Helvetica, sans-serif;\r\nmargin:0;\r\nbackground:#f8f8f8;\r\nline-height:1.6;\r\ncolor:#333;\r\n}\r\n\r\n.container{\r\nmax-width:1100px;\r\nmargin:auto;\r\npadding:40px 20px;\r\n}\r\n\r\n.page-header{\r\ntext-align:center;\r\nmargin-bottom:40px;\r\n}\r\n\r\n.page-header h1{\r\nfont-size:36px;\r\nmargin-bottom:10px;\r\n}\r\n\r\n.page-header p{\r\ncolor:#666;\r\nfont-size:16px;\r\n}\r\n\r\n.section{\r\nbackground:#fff;\r\npadding:25px 30px;\r\nborder-radius:8px;\r\nmargin-bottom:25px;\r\nbox-shadow:0 5px 20px rgba(0,0,0,0.05);\r\n}\r\n\r\n.section h2{\r\ncolor:#B317E4;\r\nfont-size:22px;\r\nmargin-bottom:12px;\r\n}\r\n\r\n.section ul{\r\npadding-left:20px;\r\n}\r\n\r\n.section li{\r\nmargin-bottom:8px;\r\n}\r\n\r\n.contact-box{\r\nbackground:#faf5ff;\r\nborder-left:4px solid #B317E4;\r\npadding:15px 20px;\r\nmargin-top:10px;\r\n}\r\n\r\ntable{\r\nwidth:100%;\r\nborder-collapse:collapse;\r\nmargin-top:10px;\r\n}\r\n\r\ntable th{\r\nbackground:#B317E4;\r\ncolor:#000;\r\npadding:12px;\r\ntext-align:left;\r\n}\r\n\r\ntable td{\r\npadding:12px;\r\nborder-bottom:1px solid #eee;\r\n}\r\n\r\n.footer-note{\r\nbackground:#f3f3f3;\r\npadding:20px;\r\nborder-radius:6px;\r\nmargin-top:30px;\r\nfont-size:15px;\r\n}\r\n\r\n<\/style>\r\n<\/head>\r\n\r\n<body>\r\n\r\n<div class=\"container\">\r\n\r\n<div class=\"page-header\">\r\n<h1>Grievance Redressal Policy<\/h1>\r\n<p>Treasure Insurance Broking<\/p>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>1. Our Commitment<\/h2>\r\n<p>At Treasure Insurance Broking, customer satisfaction is our highest priority. We are committed to providing fair, transparent, and efficient services to all our clients. Any dissatisfaction regarding our services will be handled promptly through a structured grievance redressal mechanism.<\/p>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>2. Objective<\/h2>\r\n<p>The objective of this Grievance Redressal Mechanism is to:<\/p>\r\n<ul>\r\n<li>Ensure prompt resolution of customer complaints<\/li>\r\n<li>Provide a transparent complaint handling process<\/li>\r\n<li>Strengthen customer trust through fair practices<\/li>\r\n<li>Comply with IRDAI regulations applicable to Insurance Brokers<\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>3. Regulatory Compliance (IRDAI)<\/h2>\r\n<p>This Grievance Redressal Policy is framed in accordance with guidelines issued by the Insurance Regulatory and Development Authority of India (IRDAI). Treasure Insurance Broking follows fair conduct practices and maintains records of grievances as required under applicable Insurance Broker Regulations.<\/p>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>4. What Can Be Reported as a Grievance<\/h2>\r\n<p>A grievance may include complaints related to:<\/p>\r\n<ul>\r\n<li>Policy issuance delays or errors<\/li>\r\n<li>Incorrect policy details or endorsements<\/li>\r\n<li>Claims handling or claim delays<\/li>\r\n<li>Service deficiencies<\/li>\r\n<li>Miscommunication or advisory concerns<\/li>\r\n<li>Premium or documentation issues<\/li>\r\n<li>Any dissatisfaction with services provided by Treasure Insurance Broking<\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>5. How to Register a Grievance<\/h2>\r\n\r\n<div class=\"contact-box\">\r\n<p><strong>Email:<\/strong> Care@treasureinsurance.in<\/p>\r\n<p><strong>Phone:<\/strong> +91-9995553181<\/p>\r\n<p><strong>Office Address:<\/strong> Treasure Insurance Broking, 233\/10, Padassery, Puthenthode, Kochi - 682008<\/p>\r\n<p><strong>Broking Reg Number:<\/strong> IRDAI\/DB\/1268\/2025<\/p>\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>6. Grievance Redressal Process<\/h2>\r\n<ul>\r\n<li>Acknowledgement within 48 working hours.<\/li>\r\n<li>Investigation by concerned department and insurer coordination.<\/li>\r\n<li>Resolution aimed within 14 working days.<\/li>\r\n<li>Communication of resolution via email or phone.<\/li>\r\n<\/ul>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>7. Escalation Matrix<\/h2>\r\n\r\n<table>\r\n\r\n<tr>\r\n<th>Level<\/th>\r\n<th>Contact Person<\/th>\r\n<th>Email<\/th>\r\n<th>Phone<\/th>\r\n<\/tr>\r\n\r\n<tr>\r\n<td>Level 1<\/td>\r\n<td>Customer Support Team<\/td>\r\n<td>caretreasureinsurance.in<\/td>\r\n<td>+91-9995553181<\/td>\r\n<\/tr>\r\n\r\n<tr>\r\n<td>Level 2<\/td>\r\n<td>Grievance Redressal Officer (GRO)<\/td>\r\n<td>Alfred.augustine@treasureinsurance.in<\/td>\r\n<td>+91-9633500566<\/td>\r\n<\/tr>\r\n\r\n<tr>\r\n<td>Level 3<\/td>\r\n<td>Principal Officer<\/td>\r\n<td>Sajan.nair@treasureinsurance.in<\/td>\r\n<td>+91-8433706711<\/td>\r\n<\/tr>\r\n\r\n<\/table>\r\n\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>8. Regulatory Escalation<\/h2>\r\n<p>If the grievance remains unresolved, customers may approach IRDAI through the Integrated Grievance Management System (IGMS) or contact the Insurance Ombudsman as per applicable rules.<\/p>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>9. Record Maintenance<\/h2>\r\n<p>All grievances will be recorded, tracked, and periodically reviewed to improve service quality.<\/p>\r\n<\/div>\r\n\r\n<div class=\"section\">\r\n<h2>10. Policy Review<\/h2>\r\n<p>This policy shall be reviewed periodically to ensure compliance with IRDAI regulations and industry best practices.<\/p>\r\n<\/div>\r\n\r\n<div class=\"footer-note\">\r\n<p><strong>Treasure Insurance Broking<\/strong> is committed to resolving customer complaints fairly and promptly. Customers may raise grievances via email, phone, or website. Complaints are acknowledged within 48 hours and resolved within 14 working days. If unsatisfied, customers may escalate to the Grievance Redressal Officer or approach IRDAI \/ Insurance Ombudsman.<\/p>\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Grievance Redressal and Customer Support Policy This policy outlines the process followed by Treasure Insurance Broking to address customer grievances and provide timely support. It ensures transparent complaint handling, prompt resolution, and compliance with IRDAI regulations to maintain trust and service excellence. Grievance Redressal Policy | Treasure Insurance Broking Grievance Redressal Policy Treasure Insurance Broking […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1236","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/1236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/comments?post=1236"}],"version-history":[{"count":7,"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/1236\/revisions"}],"predecessor-version":[{"id":1250,"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/1236\/revisions\/1250"}],"wp:attachment":[{"href":"https:\/\/nice-cartwright.103-73-189-254.plesk.page\/index.php\/wp-json\/wp\/v2\/media?parent=1236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}